Identifying Needs and Technological Responses

Categories: Digital Skills
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About Course

In the age of rapid digital advancement, mastering the ability to perform essential tasks online has become increasingly crucial, especially for older adults.

    • Topic 1: Booking Appointments Online
    • Topic 2: Paying Bills Online
    • Topic 3: Buying Tickets Online

Course Content

Introduction
This is an introduction to the lesson, and the topic of online services, aswell as references used to create this course.

  • Introduction to the course
    00:00
  • Introduction to Online Services
    00:00
  • References
    00:00

Topic 1: Booking Appointments Online
Patient portals and online appointment booking began to gain traction in the late 2000s and into the 2010s. Telemedicine, or remote medical consultations via video, phone, or chat, also started to become more common in the 2010s, and its adoption was significantly accelerated by the COVID-19 pandemic in 2020.

Topic 2: Paying Bills Online
These days the process of settling debts, charges, or other financial obligations is done through the Internet using devices such as computers, tablets, or smartphones. This method typically involves accessing a website or application, logging into a personal account, and authorizing a transfer of money to the entity that issued the bill. Payments can often be made directly from a bank account or via credit/debit cards, digital wallets, or other online payment systems.

Topic 3: Booking tickets online
Remember the days of standing in long queues to purchase a ticket? Those days are behind us! With the ease of the internet, buying tickets online is now a simple and convenient process, even for those of us who didn't grow up in the digital age. These days you can digitally purchase different types of tickets: events, movies, transportation, etc. Let's explore how to secure your seats from the comfort of your own home.

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